Get in touch

Support & Help Center
We are here for you.

Our dedicated healthcare support team is available 24/7. Get the help you need, whenever you need it.

Phone Support

+234 916 762 9900 or +234 708 442 4918

Mon-Fri, 8AM-8PM. Emergency line available 24/7

WhatsApp Support

Chat with us on WhatsApp

Access Presibo services on WhatsApp 24/7

Email Us

support@presibo.com

Average response time: < 2 hours

Office Location

Presibo Healthcare HQ

No 1b Racheal Nwangwu Close, Lekki Phase 1, Lagos

Frequently Asked Questions

Is my health data secure on Presibo?

Absolutely. Presibo uses end-to-end encryption and complies with global healthcare data standards (HIPAA & NDPR). Your medical records and AI analysis results are never shared with third parties without your explicit consent.

How do I reset my password or recover my account?

Click "Login" in the top navigation, then select "Forgot Password". Enter your registered email address, and we'll send you a secure reset link within 5 minutes. If you've lost access to your email, please contact our support team directly for identity verification.

Can I cancel my subscription anytime?

Yes. You can manage or cancel your subscription directly from your account dashboard under "Billing & Subscriptions". Cancellations take effect at the end of your current billing cycle. We also offer a 14-day money-back guarantee for new annual plans.

Does Presibo replace my primary care physician?

No. Presibo is designed to augment and streamline your healthcare journey, not replace professional medical advice. Our AI tools provide preliminary insights and monitoring, but all diagnoses and treatment plans should be verified by licensed healthcare providers.